Our goal is to ensure your complete satisfaction
If, for whatever reason, you are dissatisfied with your purchase, you can return it to NBCP Sourcing within 30 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise
If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed
Please read all conditions below. If conditions are not met, NBCP Sourcing reserves the right to refuse the return or to charge a restocking fee not less than 15%.
- All returned items must be in new condition, in their original unaltered box (including the UPC code being intact) and must include all packing material, blank warranty cards, manuals,and accessories.
- NBCP is not responsible for personal data or items left in returned merchandise.
- NBCP is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
No Return/Exchange on the following:
- TVs, combos and monitors 37″ and larger once any of the packaging has been opened.
- Computers and Computer Software, once any of the manufacturer’s packaging has been opened.
- Electronic Software Downloads are not returnable or refundable.
- All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.) once unwrapped.
- Any computers built or modified by NBCP to customer’s specifications.
- Special Order merchandise or any item indicated on the website as non-returnable.
- Underwater equipment that has been submerged.
- Educational tapes and books once unwrapped.
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model