Products and Related Services for Surveillance,Security and Monitoring

Guidelines on placing an order:

State Purchase Orders and Credit Cards are accepted.

For specific DIR Contract Information see our DIR Schedule DIR-TSO-3639

For contract pricing go to Appendix C, Discount Summary DIR-TSO-3639 .


For more on the DIR Information and Communication Technology (ICT) Cooperative Contracts program, click here.

For quotes or to place an order please contact our designated order fulfiller:

Jerry Alvarado

NOTE: Contract # DIR-TSO-3639 must be referenced on the order document.

Product Return Policy

Return Policy

Our goal is to ensure your complete satisfaction

If, for whatever reason, you are dissatisfied with your purchase, you can return it to NBCP Sourcing within 30 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise


If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed


Please read all conditions below. If conditions are not met, NBCP Sourcing reserves the right to refuse the return or to charge a restocking fee not less than 15%.

  • All returned items must be in new condition, in their original unaltered box (including the UPC code being intact) and must include all packing material, blank warranty cards, manuals,and accessories.
  • NBCP is not responsible for personal data or items left in returned merchandise.
  • NBCP is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

No Return/Exchange on the following:

  • TVs, combos and monitors 37″ and larger once any of the packaging has been opened.
  • Computers and Computer Software, once any of the manufacturer’s packaging has been opened.
  • Electronic Software Downloads are not returnable or refundable.
  • All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.) once unwrapped.
  • Any computers built or modified by NBCP to customer’s specifications.
  • Special Order merchandise or any item indicated on the website as non-returnable.
  • Underwater equipment that has been submerged.
  • Educational tapes and books once unwrapped.

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model

Warranty Information

Warranty Information

Subject to conditions set forth in this Limited Warranty only, the manufacturer warrants products to be free from defects in material and workmanship under normal use and service for 1 (One) year following the date of purchase from the manufacturer.
Repair, replacement or refund under this warranty is at the manufacturer’s option.
No returns will be accepted except from the original customer and only by pre-authorization.
This is a LIMITED WARRANTY, meaning:
  •  Liability for incidental, consequential or commercial damages is expressly excluded.
  • The implied warranties of merchant ability and fitness for a particular purpose are expressly excluded, except where such exclusion is prohibited by law. This limited warranty applies only to products intended for normal use and not in abusive conditions or if purchased factory unfinished.

The Warranty does not cover:

  •  Products that have been abused, neglected, or exposed to extreme humidity, or temperature
  •  Unauthorized modification, alteration or repair
  •  Damage due to accident or overload
  •  Normal wear and tear
  •  Consumable items such as bulbs
  •  Product(s) that were not installed and used according to our installation and use guidelines

For any questions contact NBCP sourcing  at 210-858-7477